We are looking for a capable Visual Merchandiser to join our team, working on a hybrid basis from our Toronto office and from home. In this role you will be a key member of our Design function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Visual Merchandising, Store Layout and Creativity to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 1 to 3 years of relevant experience and strong, practical knowledge of Visual Merchandising, Store Layout and Creativity. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Cinder Labs is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Visual Merchandiser at Cinder Labs, you will play a central role within our Design function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Lead the design of intuitive, accessible and visually compelling experiences from initial concept through to final delivery.
- Maintain a high bar for craft, attention to detail and brand consistency in everything you ship.
- Collaborate closely with product and engineering to ensure designs are feasible and faithfully implemented.
- Balance user needs, business goals and technical constraints to arrive at pragmatic, elegant solutions.
- Conduct and synthesise user research to ground design decisions in real customer needs and behaviours.
- Advocate for the user and for good design practice throughout the product development process.
- Run usability testing and iterate on designs based on qualitative and quantitative insights.
- Contribute to and evolve the design system, maintaining consistency across products and platforms.
- Create wireframes, user flows, prototypes and high-fidelity designs that clearly communicate your ideas.
- Present and defend your design rationale to stakeholders, and incorporate feedback constructively.
- Stay current with design trends, tools and accessibility standards, and share learnings with the team.
- Prepare clean, well-organised handoff files and specifications for engineering.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Plan and manage your workload to balance quality, speed and competing demands.
- Represent the team and the company professionally in internal and external interactions.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
What we're looking for
1-3 years of professional experience in a Visual Merchandiser or similar roleStrong working knowledge of Visual Merchandising, Store Layout and Creativity
Bachelor's degree in Design
Excellent communication, problem-solving and teamwork skills
Benefits
At Cinder Labs, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
Education
Bachelor's degree in Design