We are looking for an enthusiastic, early-career Trainee Customer Support Executive to join our team, working on a hybrid basis from our Amravati office and from home. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
This role is open to fresh graduates and those early in their careers (0 to 1 years of experience). We are looking for someone with a strong foundation in Customer Support and Communication, a hunger to learn, attention to detail and excellent communication and teamwork skills. Above all, we value curiosity, ownership and a positive attitude.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Pranav Enterprises is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Trainee Customer Support Executive at Pranav Enterprises, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Contribute to process and tooling improvements that make support faster and better.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Track account health and identify opportunities for expansion and advocacy.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Represent the team and the company professionally in internal and external interactions.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Plan and manage your workload to balance quality, speed and competing demands.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
What we're looking for
0-1 years of experience; fresh graduates are encouraged to applyStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Pranav Enterprises, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- earned, casual and sick leave in line with company policy, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
Education
Bachelor's degree in Business Administration