We are looking for an enthusiastic, early-career Trainee Customer Support Executive to join our team, working on a hybrid basis from our Singapore office and from home. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
This role is open to fresh graduates and those early in their careers (0 to 1 years of experience). We are looking for someone with a strong foundation in Customer Support and Communication, a hunger to learn, attention to detail and excellent communication and teamwork skills. Above all, we value curiosity, ownership and a positive attitude.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Pulse Industries is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Trainee Customer Support Executive at Pulse Industries, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Track account health and identify opportunities for expansion and advocacy.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Contribute to process and tooling improvements that make support faster and better.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Represent the team and the company professionally in internal and external interactions.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Build strong, trust-based relationships with internal and external stakeholders.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Plan and manage your workload to balance quality, speed and competing demands.
What we're looking for
0-1 years of experience; fresh graduates are encouraged to applyStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Pulse Industries, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Personal accident and term life insurance providing financial protection and peace of mind for you and your loved ones.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Regular recognition and appreciation for great work, both publicly and privately.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
Education
Bachelor's degree in Business Administration