Telecaller

As a Telecaller, you are often the first voice a customer hears. You will make and take calls, explain our offerings clearly, answer questions, and keep accurate records of every conversation. This is a target-driven, people-first role where clear communication, patience, and consistency matter more than prior experience. Freshers with the right attitude are welcome, and there is a clear path to grow into senior sales or team-lead roles.

Responsibilities

• Make outbound calls to leads and follow up on enquiries and reminders
• Handle inbound calls and resolve basic customer queries
• Explain products and services accurately and answer common objections
• Maintain detailed call logs and update the CRM after every call
• Meet daily and weekly call, follow-up, and conversion targets
• Schedule callbacks, demos, or meetings for the sales team
• Escalate complex issues to the right department promptly
• Share customer feedback and recurring questions with the team
• Keep a polite, professional tone even in difficult conversations

What we're looking for

• 0-2 years in tele-calling, sales, or customer support (freshers welcome)
• Clear spoken Hindi and English
• Comfortable with a phone-based, target-driven routine
• Basic computer skills and willingness to learn CRM tools
• Patience, a positive attitude, and good listening skills
• Good to have: prior experience with outbound sales or a call centre

Benefits

Health insurance, monthly performance incentives, 24 paid leaves, Provident Fund, structured training, and a clear growth path.

Education

12th pass or graduate