We are looking for a capable Technical Support Engineer to join our team, working on-site from our Patiala office. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Troubleshooting, SQL and Zendesk to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 2 to 4 years of relevant experience and strong, practical knowledge of Troubleshooting, SQL and Zendesk. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Chinmay Exports is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Technical Support Engineer at Chinmay Exports, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Track account health and identify opportunities for expansion and advocacy.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Contribute to process and tooling improvements that make support faster and better.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Represent the team and the company professionally in internal and external interactions.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Build strong, trust-based relationships with internal and external stakeholders.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
What we're looking for
2-4 years of professional experience in a Technical Support Engineer or similar roleStrong working knowledge of Troubleshooting, SQL and Zendesk
Bachelor's degree in Computer Science
Excellent communication, problem-solving and teamwork skills
Benefits
At Chinmay Exports, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
Education
Bachelor's degree in Computer Science