We are looking for an experienced Store Manager to join our team, working on-site from our San Francisco office. In this role you will be a key member of our Retail function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Store Operations, Team Leadership and Sales Targets to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 4 to 7 years of relevant experience and strong, practical knowledge of Store Operations, Team Leadership and Sales Targets. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Ember Collective is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Store Manager at Ember Collective, you will play a central role within our Retail function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Identify capability gaps and contribute to hiring and team development.
- Make and clearly communicate well-reasoned decisions, including difficult trade-offs.
- Represent your function in cross-functional and leadership discussions.
- Lead, train and support team members to deliver consistent, reliable results.
- Negotiate with and manage vendors, contractors and service providers.
- Drive a culture of continuous improvement, accountability and customer focus.
- Identify bottlenecks and inefficiencies, and design and implement process improvements.
- Oversee day-to-day operations and ensure processes run smoothly, efficiently and to a high standard.
- Ensure adherence to standard operating procedures and continuously refine them.
- Prepare operational reports and provide clear updates to management and stakeholders.
- Monitor key performance indicators and take corrective action to keep operations on track.
- Maintain rigorous standards of quality, safety, compliance and documentation.
- Support planning, budgeting and resource allocation for the function.
- Manage inventory, resources and scheduling to balance cost, service and quality.
- Coordinate across internal teams, suppliers and partners to deliver on commitments and timelines.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Represent the team and the company professionally in internal and external interactions.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Plan and manage your workload to balance quality, speed and competing demands.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Support and step in for teammates when needed to help the team meet its shared goals.
What we're looking for
4-7 years of professional experience in a Store Manager or similar roleStrong working knowledge of Store Operations, Team Leadership and Sales Targets
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Ember Collective, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Opportunities to attend, speak at and learn from industry events and conferences.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- a 401(k) retirement plan with a generous company match, helping you build long-term financial security for the future.
- Regular recognition and appreciation for great work, both publicly and privately.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
Education
Bachelor's degree in Business Administration