We are looking for an accomplished, senior Store Director to join our team, working on-site from our Amsterdam office. In this role you will be a key member of our Retail function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Store Operations, Team Leadership and Sales Targets to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 10 to 15 years of relevant experience and strong, practical knowledge of Store Operations, Team Leadership and Sales Targets. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds. Experience leading projects, mentoring others and influencing decisions will set you up for success in this role.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Tideway Global is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Store Director at Tideway Global, you will play a central role within our Retail function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Represent your function in cross-functional and leadership discussions.
- Identify capability gaps and contribute to hiring and team development.
- Manage inventory, resources and scheduling to balance cost, service and quality.
- Prepare operational reports and provide clear updates to management and stakeholders.
- Lead, train and support team members to deliver consistent, reliable results.
- Identify bottlenecks and inefficiencies, and design and implement process improvements.
- Oversee day-to-day operations and ensure processes run smoothly, efficiently and to a high standard.
- Ensure adherence to standard operating procedures and continuously refine them.
- Maintain rigorous standards of quality, safety, compliance and documentation.
- Coordinate across internal teams, suppliers and partners to deliver on commitments and timelines.
- Support planning, budgeting and resource allocation for the function.
- Drive a culture of continuous improvement, accountability and customer focus.
- Monitor key performance indicators and take corrective action to keep operations on track.
- Negotiate with and manage vendors, contractors and service providers.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Plan and manage your workload to balance quality, speed and competing demands.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Build strong, trust-based relationships with internal and external stakeholders.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
What we're looking for
10-15 years of professional experience in a Store Manager or similar roleStrong working knowledge of Store Operations, Team Leadership and Sales Targets
Bachelor's degree in Business Administration (Master's preferred)
Proven track record of leading projects and mentoring team members
Benefits
At Tideway Global, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Opportunities to attend, speak at and learn from industry events and conferences.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Regular recognition and appreciation for great work, both publicly and privately.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
Education
Bachelor's degree in Business Administration (Master's preferred)