We are looking for an accomplished, senior Store Director to join our team, working on-site from our San Francisco office. In this role you will be a key member of our Retail function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Store Operations, Team Leadership and Sales Targets to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 11 to 15 years of relevant experience and strong, practical knowledge of Store Operations, Team Leadership and Sales Targets. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds. Experience leading projects, mentoring others and influencing decisions will set you up for success in this role.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Radiant Digital is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Store Director at Radiant Digital, you will play a central role within our Retail function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Translate strategy into concrete plans and measurable outcomes for the team.
- Mentor, coach and support more junior team members, helping them grow and do their best work.
- Support planning, budgeting and resource allocation for the function.
- Prepare operational reports and provide clear updates to management and stakeholders.
- Coordinate across internal teams, suppliers and partners to deliver on commitments and timelines.
- Oversee day-to-day operations and ensure processes run smoothly, efficiently and to a high standard.
- Lead, train and support team members to deliver consistent, reliable results.
- Identify bottlenecks and inefficiencies, and design and implement process improvements.
- Negotiate with and manage vendors, contractors and service providers.
- Manage inventory, resources and scheduling to balance cost, service and quality.
- Ensure adherence to standard operating procedures and continuously refine them.
- Drive a culture of continuous improvement, accountability and customer focus.
- Maintain rigorous standards of quality, safety, compliance and documentation.
- Monitor key performance indicators and take corrective action to keep operations on track.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Represent the team and the company professionally in internal and external interactions.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
What we're looking for
11-15 years of professional experience in a Store Manager or similar roleStrong working knowledge of Store Operations, Team Leadership and Sales Targets
Bachelor's degree in Business Administration (Master's preferred)
Proven track record of leading projects and mentoring team members
Benefits
At Radiant Digital, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Regular recognition and appreciation for great work, both publicly and privately.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
Education
Bachelor's degree in Business Administration (Master's preferred)