We are looking for a Senior Store Manager to join our team, working on a hybrid basis from our Dubai office and from home. In this role you will be a key member of our Retail function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Store Operations, Team Leadership and Sales Targets to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 7 to 11 years of relevant experience and strong, practical knowledge of Store Operations, Team Leadership and Sales Targets. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds. Experience leading projects, mentoring others and influencing decisions will set you up for success in this role.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Echo Systems is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Senior Store Manager at Echo Systems, you will play a central role within our Retail function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Build alignment across stakeholders and resolve competing priorities constructively.
- Mentor, coach and support more junior team members, helping them grow and do their best work.
- Make and clearly communicate well-reasoned decisions, including difficult trade-offs.
- Lead, train and support team members to deliver consistent, reliable results.
- Drive a culture of continuous improvement, accountability and customer focus.
- Prepare operational reports and provide clear updates to management and stakeholders.
- Maintain rigorous standards of quality, safety, compliance and documentation.
- Support planning, budgeting and resource allocation for the function.
- Oversee day-to-day operations and ensure processes run smoothly, efficiently and to a high standard.
- Coordinate across internal teams, suppliers and partners to deliver on commitments and timelines.
- Identify bottlenecks and inefficiencies, and design and implement process improvements.
- Ensure adherence to standard operating procedures and continuously refine them.
- Negotiate with and manage vendors, contractors and service providers.
- Monitor key performance indicators and take corrective action to keep operations on track.
- Manage inventory, resources and scheduling to balance cost, service and quality.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Represent the team and the company professionally in internal and external interactions.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Build strong, trust-based relationships with internal and external stakeholders.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
What we're looking for
7-11 years of professional experience in a Store Manager or similar roleStrong working knowledge of Store Operations, Team Leadership and Sales Targets
Bachelor's degree in Business Administration (Master's preferred)
Proven track record of leading projects and mentoring team members
Benefits
At Echo Systems, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Personal accident and term life insurance providing financial protection and peace of mind for you and your loved ones.
- Regular recognition and appreciation for great work, both publicly and privately.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Opportunities to attend, speak at and learn from industry events and conferences.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
Education
Bachelor's degree in Business Administration (Master's preferred)