We are looking for an experienced Relationship Manager to join our team, working fully remotely from anywhere in the country. In this role you will be a key member of our Sales function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Client Relationship, Sales and Portfolio Management to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 3 to 6 years of relevant experience and strong, practical knowledge of Client Relationship, Sales and Portfolio Management. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Lumen Foods is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Relationship Manager at Lumen Foods, you will play a central role within our Sales function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Represent your function in cross-functional and leadership discussions.
- Make and clearly communicate well-reasoned decisions, including difficult trade-offs.
- Own key projects end to end, coordinating stakeholders and ensuring successful delivery.
- Gather and share market and competitor intelligence and customer feedback with internal teams.
- Identify, research and qualify new business opportunities through outbound prospecting and inbound lead follow-up.
- Develop and nurture strong, trusted relationships with prospects, customers and key decision-makers.
- Build, manage and accurately forecast a healthy sales pipeline using the company's CRM and sales tools.
- Maintain accurate, up-to-date records of all activity, opportunities and communications in the CRM.
- Manage contract renewals and identify upsell and cross-sell opportunities within existing accounts.
- Negotiate commercial terms and close deals while protecting margins and long-term customer relationships.
- Consistently meet or exceed individual monthly, quarterly and annual revenue targets.
- Collaborate with marketing, product and customer success to ensure a smooth end-to-end customer journey.
- Conduct discovery conversations to understand prospect needs and position the right solution and value proposition.
- Deliver compelling product demonstrations and presentations tailored to each prospect's context.
- Represent the company professionally at meetings, events and industry conferences.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Represent the team and the company professionally in internal and external interactions.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Build strong, trust-based relationships with internal and external stakeholders.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
What we're looking for
3-6 years of professional experience in a Relationship Manager or similar roleStrong working knowledge of Client Relationship, Sales and Portfolio Management
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Lumen Foods, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- a company-supported retirement savings plan, helping you build long-term financial security for the future.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Opportunities to attend, speak at and learn from industry events and conferences.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
Education
Bachelor's degree in Business Administration