We are looking for an experienced Relationship Manager to join our team, working fully remotely from anywhere in the country. In this role you will be a key member of our Sales function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Client Relationship, Sales and Portfolio Management to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 3 to 6 years of relevant experience and strong, practical knowledge of Client Relationship, Sales and Portfolio Management. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Ember Holdings is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Relationship Manager at Ember Holdings, you will play a central role within our Sales function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Build alignment across stakeholders and resolve competing priorities constructively.
- Translate strategy into concrete plans and measurable outcomes for the team.
- Own key projects end to end, coordinating stakeholders and ensuring successful delivery.
- Consistently meet or exceed individual monthly, quarterly and annual revenue targets.
- Build, manage and accurately forecast a healthy sales pipeline using the company's CRM and sales tools.
- Develop and nurture strong, trusted relationships with prospects, customers and key decision-makers.
- Maintain accurate, up-to-date records of all activity, opportunities and communications in the CRM.
- Gather and share market and competitor intelligence and customer feedback with internal teams.
- Manage contract renewals and identify upsell and cross-sell opportunities within existing accounts.
- Conduct discovery conversations to understand prospect needs and position the right solution and value proposition.
- Collaborate with marketing, product and customer success to ensure a smooth end-to-end customer journey.
- Identify, research and qualify new business opportunities through outbound prospecting and inbound lead follow-up.
- Deliver compelling product demonstrations and presentations tailored to each prospect's context.
- Represent the company professionally at meetings, events and industry conferences.
- Negotiate commercial terms and close deals while protecting margins and long-term customer relationships.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Represent the team and the company professionally in internal and external interactions.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Build strong, trust-based relationships with internal and external stakeholders.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
What we're looking for
3-6 years of professional experience in a Relationship Manager or similar roleStrong working knowledge of Client Relationship, Sales and Portfolio Management
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Ember Holdings, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Regular recognition and appreciation for great work, both publicly and privately.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Personal accident and term life insurance providing financial protection and peace of mind for you and your loved ones.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
Education
Bachelor's degree in Business Administration