We are looking for an experienced Operations Manager to join our team, working on-site from our Toronto office. In this role you will be a key member of our Operations function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Operations Management, Process Improvement and Team Leadership to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 4 to 7 years of relevant experience and strong, practical knowledge of Operations Management, Process Improvement and Team Leadership. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Echo Partners is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Operations Manager at Echo Partners, you will play a central role within our Operations function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Build alignment across stakeholders and resolve competing priorities constructively.
- Own key projects end to end, coordinating stakeholders and ensuring successful delivery.
- Make and clearly communicate well-reasoned decisions, including difficult trade-offs.
- Negotiate with and manage vendors, contractors and service providers.
- Manage inventory, resources and scheduling to balance cost, service and quality.
- Drive a culture of continuous improvement, accountability and customer focus.
- Coordinate across internal teams, suppliers and partners to deliver on commitments and timelines.
- Oversee day-to-day operations and ensure processes run smoothly, efficiently and to a high standard.
- Prepare operational reports and provide clear updates to management and stakeholders.
- Identify bottlenecks and inefficiencies, and design and implement process improvements.
- Ensure adherence to standard operating procedures and continuously refine them.
- Maintain rigorous standards of quality, safety, compliance and documentation.
- Monitor key performance indicators and take corrective action to keep operations on track.
- Support planning, budgeting and resource allocation for the function.
- Lead, train and support team members to deliver consistent, reliable results.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Represent the team and the company professionally in internal and external interactions.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Plan and manage your workload to balance quality, speed and competing demands.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Build strong, trust-based relationships with internal and external stakeholders.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
What we're looking for
4-7 years of professional experience in a Operations Manager or similar roleStrong working knowledge of Operations Management, Process Improvement and Team Leadership
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Echo Partners, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- Opportunities to attend, speak at and learn from industry events and conferences.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- an RRSP retirement savings plan with employer matching, helping you build long-term financial security for the future.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Regular recognition and appreciation for great work, both publicly and privately.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
Education
Bachelor's degree in Business Administration