We are looking for an experienced Operations Manager to join our team, working on-site from our Toronto office. In this role you will be a key member of our Operations function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Operations Management, Process Improvement and Team Leadership to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 4 to 7 years of relevant experience and strong, practical knowledge of Operations Management, Process Improvement and Team Leadership. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Quill Systems is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Operations Manager at Quill Systems, you will play a central role within our Operations function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Make and clearly communicate well-reasoned decisions, including difficult trade-offs.
- Represent your function in cross-functional and leadership discussions.
- Define and improve processes, standards and ways of working across the team.
- Drive a culture of continuous improvement, accountability and customer focus.
- Maintain rigorous standards of quality, safety, compliance and documentation.
- Negotiate with and manage vendors, contractors and service providers.
- Monitor key performance indicators and take corrective action to keep operations on track.
- Lead, train and support team members to deliver consistent, reliable results.
- Oversee day-to-day operations and ensure processes run smoothly, efficiently and to a high standard.
- Prepare operational reports and provide clear updates to management and stakeholders.
- Identify bottlenecks and inefficiencies, and design and implement process improvements.
- Support planning, budgeting and resource allocation for the function.
- Manage inventory, resources and scheduling to balance cost, service and quality.
- Coordinate across internal teams, suppliers and partners to deliver on commitments and timelines.
- Ensure adherence to standard operating procedures and continuously refine them.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Represent the team and the company professionally in internal and external interactions.
- Build strong, trust-based relationships with internal and external stakeholders.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
What we're looking for
4-7 years of professional experience in a Operations Manager or similar roleStrong working knowledge of Operations Management, Process Improvement and Team Leadership
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Quill Systems, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Regular recognition and appreciation for great work, both publicly and privately.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Opportunities to attend, speak at and learn from industry events and conferences.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- Personal accident and term life insurance providing financial protection and peace of mind for you and your loved ones.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
Education
Bachelor's degree in Business Administration