We are looking for an enthusiastic, early-career Junior Customer Support Executive to join our team, working on-site from our Munich office. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
This role is open to fresh graduates and those early in their careers (0 to 1 years of experience). We are looking for someone with a strong foundation in Customer Support and Communication, a hunger to learn, attention to detail and excellent communication and teamwork skills. Above all, we value curiosity, ownership and a positive attitude.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Radiant Dynamics is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Junior Customer Support Executive at Radiant Dynamics, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Track account health and identify opportunities for expansion and advocacy.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Contribute to process and tooling improvements that make support faster and better.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Represent the team and the company professionally in internal and external interactions.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Build strong, trust-based relationships with internal and external stakeholders.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Plan and manage your workload to balance quality, speed and competing demands.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
What we're looking for
0-1 years of experience; fresh graduates are encouraged to applyStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Radiant Dynamics, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Regular recognition and appreciation for great work, both publicly and privately.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
Education
Bachelor's degree in Business Administration