We are looking for a capable Junior Customer Support Executive to join our team, working on a hybrid basis from our Stockholm office and from home. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 1 to 3 years of relevant experience and strong, practical knowledge of Customer Support, Communication and CRM. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Quill Logistics is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Junior Customer Support Executive at Quill Logistics, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Track account health and identify opportunities for expansion and advocacy.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Contribute to process and tooling improvements that make support faster and better.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Build strong, trust-based relationships with internal and external stakeholders.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
What we're looking for
1-3 years of professional experience in a Customer Support Executive or similar roleStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Quill Logistics, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
Education
Bachelor's degree in Business Administration