We are looking for an enthusiastic, early-career Graduate Customer Support Executive to join our team, working fully remotely from anywhere in the country. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
This role is open to fresh graduates and those early in their careers (0 to 1 years of experience). We are looking for someone with a strong foundation in Customer Support and Communication, a hunger to learn, attention to detail and excellent communication and teamwork skills. Above all, we value curiosity, ownership and a positive attitude.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Stellar Global is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Graduate Customer Support Executive at Stellar Global, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Contribute to process and tooling improvements that make support faster and better.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Track account health and identify opportunities for expansion and advocacy.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Represent the team and the company professionally in internal and external interactions.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
What we're looking for
0-1 years of experience; fresh graduates are encouraged to applyStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Stellar Global, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- a 401(k) retirement plan with a generous company match, helping you build long-term financial security for the future.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Regular recognition and appreciation for great work, both publicly and privately.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
Education
Bachelor's degree in Business Administration