We are looking for an enthusiastic, early-career Graduate Customer Support Executive to join our team, working fully remotely from anywhere in the country. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
This role is open to fresh graduates and those early in their careers (0 to 1 years of experience). We are looking for someone with a strong foundation in Customer Support and Communication, a hunger to learn, attention to detail and excellent communication and teamwork skills. Above all, we value curiosity, ownership and a positive attitude.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Vanta Solutions is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Graduate Customer Support Executive at Vanta Solutions, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Track account health and identify opportunities for expansion and advocacy.
- Contribute to process and tooling improvements that make support faster and better.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Plan and manage your workload to balance quality, speed and competing demands.
What we're looking for
0-1 years of experience; fresh graduates are encouraged to applyStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Vanta Solutions, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Commuter, transport and travel support to make getting to and from work easier and more affordable.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- A performance-linked annual bonus that meaningfully rewards both your individual contribution and the company's success.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
Education
Bachelor's degree in Business Administration