We are looking for a capable Customer Support Executive to join our team, working on-site from our Singapore office. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 2 to 4 years of relevant experience and strong, practical knowledge of Customer Support, Communication and CRM. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Cinder Robotics is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Customer Support Executive at Cinder Robotics, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Track account health and identify opportunities for expansion and advocacy.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Contribute to process and tooling improvements that make support faster and better.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Plan and manage your workload to balance quality, speed and competing demands.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Represent the team and the company professionally in internal and external interactions.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
What we're looking for
2-4 years of professional experience in a Customer Support Executive or similar roleStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Cinder Robotics, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- Regular recognition and appreciation for great work, both publicly and privately.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- A competitive salary that is reviewed regularly and benchmarked against the market to keep your pay fair and current.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
Education
Bachelor's degree in Business Administration