We are looking for an experienced Customer Support Executive to join our team, working on-site from our Anand office. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 3 to 6 years of relevant experience and strong, practical knowledge of Customer Support, Communication and CRM. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Varun Constructions is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Customer Support Executive at Varun Constructions, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Contribute to process and tooling improvements that make support faster and better.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Track account health and identify opportunities for expansion and advocacy.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Plan and manage your workload to balance quality, speed and competing demands.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Collaborate respectfully and effectively with colleagues across teams, functions, time zones and locations.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Represent the team and the company professionally in internal and external interactions.
- Build strong, trust-based relationships with internal and external stakeholders.
What we're looking for
3-6 years of professional experience in a Customer Support Executive or similar roleStrong working knowledge of Customer Support, Communication and CRM
MBA / Bachelor's in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Varun Constructions, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- earned, casual and sick leave in line with company policy, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Personal accident and term life insurance providing financial protection and peace of mind for you and your loved ones.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Structured mentorship, regular feedback and clear, transparent career-progression frameworks to help you grow.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
Education
MBA / Bachelor's in Business Administration