We are looking for an experienced Customer Support Executive to join our team, working fully remotely from anywhere in the country. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 3 to 6 years of relevant experience and strong, practical knowledge of Customer Support, Communication and CRM. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Nimbus Systems is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Customer Support Executive at Nimbus Systems, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Build trusted, long-term relationships that turn customers into loyal advocates.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Contribute to process and tooling improvements that make support faster and better.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Track account health and identify opportunities for expansion and advocacy.
- Represent the team and the company professionally in internal and external interactions.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Build strong, trust-based relationships with internal and external stakeholders.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Plan and manage your workload to balance quality, speed and competing demands.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
What we're looking for
3-6 years of professional experience in a Customer Support Executive or similar roleStrong working knowledge of Customer Support, Communication and CRM
Bachelor's degree in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Nimbus Systems, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Opportunities to attend, speak at and learn from industry events and conferences.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Additional wellbeing and volunteering days each year to look after yourself and give back to your community.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Comprehensive medical, dental and vision insurance for you and your dependants, so you and your family are well looked after.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Free snacks, beverages and regular catered meals to keep you fuelled through the day.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Regular recognition and appreciation for great work, both publicly and privately.
- The chance to do meaningful, high-impact work alongside talented, friendly, humble and ambitious colleagues.
- Employee stock options (ESOPs), giving you a genuine stake in the company's growth and long-term success.
Education
Bachelor's degree in Business Administration