We are looking for an experienced Customer Support Executive to join our team, working on-site from our Lucknow office. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Customer Support, Communication and CRM to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
You will bring around 4 to 7 years of relevant experience and strong, practical knowledge of Customer Support, Communication and CRM. Just as important are clear communication, sound judgement, attention to detail and the ability to collaborate effectively with people across different teams and backgrounds.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Sable Works is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Customer Support Executive at Sable Works, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Contribute to process and tooling improvements that make support faster and better.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Track account health and identify opportunities for expansion and advocacy.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Build strong, trust-based relationships with internal and external stakeholders.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Identify opportunities for improvement and bring forward practical ideas to make our products, processes and ways of working better.
- Contribute actively to a positive, inclusive, supportive and collaborative team culture.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
What we're looking for
4-7 years of professional experience in a Customer Support Executive or similar roleStrong working knowledge of Customer Support, Communication and CRM
MBA / Bachelor's in Business Administration
Excellent communication, problem-solving and teamwork skills
Benefits
At Sable Works, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- A home-office set-up allowance plus the laptop, equipment and tools you need to work comfortably and productively.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Transparent, structured pay bands and clear criteria for progression, so you always know how to grow your earnings.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Allowances and reimbursements for work-related expenses, handled quickly and without unnecessary bureaucracy.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- A flat, low-ego environment where good ideas can come from anyone and are acted upon.
- Opportunities to attend, speak at and learn from industry events and conferences.
- Personal accident and term life insurance providing financial protection and peace of mind for you and your loved ones.
- A dedicated annual learning and development budget you can spend on courses, books, certifications and conferences.
- earned, casual and sick leave in line with company policy, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Regular team lunches, celebrations, offsites and social events that make work more fun, human and connected.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- Generous, fully paid parental leave for all new parents, supporting you through one of life's biggest moments.
- Flexible working hours that let you do your best work while balancing your personal life and commitments.
Education
MBA / Bachelor's in Business Administration