Counsellor

As a Counsellor, you guide prospective students or clients through their options, answer their questions honestly, and help them make the right decision with confidence. The role blends attentive listening, clear explanation, and disciplined follow-up. You will be measured on how well you help people and on healthy conversion, so trust-building and genuine care sit at the centre of this job.

Responsibilities

• Counsel walk-in, phone, and online enquiries with accurate, honest guidance
• Understand each person's goals, background, and constraints before recommending options
• Follow up on leads consistently and maintain a healthy conversion pipeline
• Keep detailed, up-to-date records of every interaction and outcome
• Handle objections and concerns calmly and build long-term trust
• Coordinate with internal teams on enrolment, onboarding, or admissions
• Meet weekly and monthly counselling and conversion targets
• Share common questions and feedback to improve materials and process
• Stay current on our offerings, pricing, and any updates

What we're looking for

• 1-4 years in counselling, admissions, or advisory roles
• Excellent listening and spoken communication skills
• Patience, empathy, and a genuine people-first approach
• Comfortable with CRM tools and disciplined follow-up
• Ability to explain options clearly without over-promising
• Good to have: experience in education, healthcare, or a similar advisory field

Benefits

Health insurance, monthly performance incentives, 24 paid leaves, Provident Fund, structured training, and a clear growth path.

Education

Graduate in any discipline