We are looking for an enthusiastic, early-career Associate Technical Support Engineer to join our team, working fully remotely from anywhere in the country. In this role you will be a key member of our Customer Support function, contributing directly to our goals and working closely with talented colleagues across the business.
This is a hands-on role with real ownership and impact. You will apply your skills in Troubleshooting, SQL and Zendesk to solve interesting problems, ship work you can be proud of and help us raise the bar for what we do. You will collaborate with cross-functional teams, share your ideas openly and have the support you need to do your best work and grow along the way.
This role is open to fresh graduates and those early in their careers (0 to 1 years of experience). We are looking for someone with a strong foundation in Troubleshooting and SQL, a hunger to learn, attention to detail and excellent communication and teamwork skills. Above all, we value curiosity, ownership and a positive attitude.
Within your first few months, you will get up to speed with our products, processes and people, build strong working relationships across the team, and begin taking ownership of your own work. Over time, you will have the opportunity to deepen your expertise, take on broader scope and grow your career with us as the company continues to scale.
In return, we offer a supportive, inclusive and collaborative environment, competitive pay, meaningful benefits and the chance to do work that genuinely matters. We care about our people, invest in their growth and want everyone here to be able to do the best work of their careers.
If this sounds like you, we would love to hear from you. Zenith Ventures is an equal-opportunity employer: we welcome applicants of all backgrounds and are committed to building a diverse team and an inclusive workplace where everyone can thrive. Apply today and tell us why you would be a great fit.
Responsibilities
As a Associate Technical Support Engineer at Zenith Ventures, you will play a central role within our Customer Support function and take ownership of a broad and varied set of responsibilities. Working alongside a collaborative, motivated team, your day-to-day duties will include, but are not limited to, the following:- Proactively reach out to customers to ensure they are successful and to prevent churn.
- Maintain high levels of customer satisfaction and consistently meet response and resolution SLAs.
- Collaborate cross-functionally to advocate for customer needs and improve the overall experience.
- Build and maintain help articles, FAQs and knowledge-base content for customers and colleagues.
- Diagnose and resolve issues effectively, escalating complex cases with clear, complete context.
- Respond to customer queries promptly, professionally and empathetically across all support channels.
- Track account health and identify opportunities for expansion and advocacy.
- Contribute to process and tooling improvements that make support faster and better.
- Document interactions, issues and resolutions accurately in the support and CRM systems.
- Build trusted, long-term relationships that turn customers into loyal advocates.
- Identify recurring problems and share actionable feedback with product and engineering teams.
- Guide customers through onboarding, configuration and best practices to drive adoption and value.
- Adapt to changing priorities and remain calm, focused and effective in a fast-moving, evolving environment.
- Support onboarding, knowledge-sharing and documentation so the wider team can learn, scale and succeed.
- Participate constructively in team meetings, stand-ups, planning sessions, demos and retrospectives.
- Plan and manage your workload to balance quality, speed and competing demands.
- Uphold the company's values, policies, security requirements and standards of professional conduct in all activities.
- Build strong, trust-based relationships with internal and external stakeholders.
- Support and step in for teammates when needed to help the team meet its shared goals.
- Ensure your work meets agreed quality, compliance and security standards before it is considered complete.
- Communicate progress, risks and blockers clearly and proactively to your manager and relevant stakeholders.
- Continuously develop your skills, seek feedback and stay current with the latest developments in your field.
- Contribute to a culture of accountability, learning from mistakes and celebrating shared wins.
- Take full ownership of your work, manage your own priorities and consistently deliver to a high standard and on time.
- Bring energy, curiosity and a solutions-focused mindset to everyday challenges.
- Maintain accurate, thorough documentation and keep all relevant systems, tools and trackers up to date.
- Proactively flag dependencies and coordinate with other teams to keep work moving smoothly.
- Handle confidential and sensitive information with discretion, care and integrity at all times.
What we're looking for
0-1 years of experience; fresh graduates are encouraged to applyStrong working knowledge of Troubleshooting, SQL and Zendesk
Bachelor's degree in Computer Science
Excellent communication, problem-solving and teamwork skills
Benefits
At Zenith Ventures, we believe that looking after our people is the foundation of doing great work. We offer a comprehensive, thoughtfully designed benefits and perks package that supports your health, your finances, your growth and your life outside of work. When you join us, you can expect the following:- a company-supported retirement savings plan, helping you build long-term financial security for the future.
- Recognition of personal milestones with celebration leave and thoughtful gestures.
- Generous referral bonuses for helping us find and hire other great people to join the team.
- Company-funded health insurance with access to a wide network of hospitals and clinics, plus an annual preventive health check-up.
- Support for relocation where relevant, to help you make a smooth move and settle in quickly.
- Hybrid and remote-friendly working options, with the trust and autonomy to manage your own time and output.
- Protected time for learning, regular internal knowledge-sharing sessions and access to leading online learning platforms.
- Wellness initiatives throughout the year, from health talks and screenings to fitness challenges and mindfulness sessions.
- Thoughtful welcome kits, branded swag and little extras that make you feel part of the team.
- Regular recognition and appreciation for great work, both publicly and privately.
- A modern, well-equipped office in a convenient location, with snacks, great coffee and plenty of collaborative space.
- Employee discounts and access to a curated range of partner perks, offers and benefits.
- Transparent communication, regular all-hands updates and direct, approachable access to leadership.
- Access to telemedicine and online doctor consultations so you can get care quickly, wherever you are.
- A real commitment to diversity, equity and inclusion, with employee resource groups and an open, respectful culture.
- Mental-health support including confidential counselling, an Employee Assistance Programme and a range of wellbeing resources.
- A culture that actively encourages experimentation, stretch projects and learning from both wins and mistakes.
- Wellness perks such as gym and fitness-membership support, plus wellbeing initiatives throughout the year.
- a generous annual leave allowance well above the statutory minimum, plus public holidays, because rest and time to recharge are essential to doing great, sustainable work.
- Flexible time-off arrangements and the trust to take the breaks you need, when you need them.
- Full sponsorship for relevant professional certifications, memberships and qualifications.
- Opportunities to attend, speak at and learn from industry events and conferences.
- A results-focused environment that values outcomes and impact over hours logged at a desk.
- A supportive, inclusive and collaborative culture where your ideas are genuinely heard and your contribution truly matters.
Education
Bachelor's degree in Computer Science